What does production mean?
Production is the stage when your item is being made and prepared for shipment, such as printing the design or adding personalization. It happens before shipping and does not include the time your package spends traveling to you. Orders typically ship within 2–7 business days after being submitted for production. Timing can vary based on order size, time of year, and the print provider.
How long does shipping take?
After your item ships, estimated US delivery time for Standard shipping is 2–5 business days. This is separate from production time, so please allow time for both production and delivery. These timeframes are estimates, not guaranteed delivery dates. Delivery to US territories may take longer, and availability depends on the product and destination. APO/FPO availability depends on the print provider, with an estimated delivery time of 15–30 business days. Please see our Shipping Policy for details.
Do you offer free shipping?
Yes! We offer free Standard shipping on orders of $50 or more before tax. Express shipping is excluded from this offer.
Do you offer express shipping?
Express shipping is available on select products. If it’s available for your order, the option and price will appear at checkout.
How do I cancel an order I've just placed?
Ask our chatbot for our store email address, then email us promptly with your order number and reason for cancellation. We will check whether production has started before confirming whether cancellation is possible and we will email you to let you know. Once production has started, cancellation may no longer be available.
How can I contact customer service?
If our chatbot can’t answer your question and you need further assistance, ask it for our store email address.
You can find our contact info, policies, terms of service, and legal notice under Terms and Policies which is located at the bottom of the page.
Where to find your policy on refunds and shipping policy?
You can find it and our other policies under Terms and Policies which is located at the bottom of the page.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We cannot accept returns on sale items, personalized items, or engraved items except when the wrong item is sent, the design is incorrect, or the item is damaged upon arrival.
For more details please look at our Refund Policy page. You can find it and our other policies under Terms and Policies which is located at the bottom of the page.
How can I personalize the Doctor/CNA/Psych tech/RN of the Month tumbler?
There are designs to both sides of the tumbler. One side keeps the original store design. On the other side (the customizable side), you can keep the ‘The doc is on duty’ template or change it with your own picture and text. You can preview your design while personalizing it.
Can I change the design on both sides of the Doctor/CNA/Psych Tech/RN of the Month tumbler?
No. One side keeps the original design, and the other side is available for customization.
How to engrave the front and inside of the Sliding Bsr Necklace?
There are text boxes where you can input your message to the front side and the inside of the necklace. We recommend no more than 20 characters (that includes letters, space, and numbers) to the front message and inside message space. You will be able to preview your message as you type along to see how it looks.
Do you have retail store locations?
No, we are strictly online only.
Do you offer bulk or wholesale orders?
For bulk or wholesale orders, ask our chatbot for our store email address, then email us with your order details.
Do you have active discount codes or promotions?
We consistently inform our audience about sales and news. We encourage individuals to subscribe to our newsletter to receive updates on sales and announcements regarding new products.
Do you ship internationally?
We are currently concentrating on expanding our presence within the US, as we have recently opened our store. International shipping will be considered at a later stage. We invite you to subscribe to our newsletter to receive updates and news.